• 会社名

  Vio Travel Company Limited

• 募集職種

  Inbound Manager – Groups, Luxury & Product Contracting (Japan)

• 業種

  旅行業

• 仕事概要

  Reporting Line
  • Reports to: Inbound Manager Japan & Korea
  • Onshore Direct Reports:
  o Group Operations
  o Senior Operations
  o Dedicated Group Quotations Executive
  
  While reporting into Inbound Manager Japan & Korea, this role has clear operational authority over all group and luxury workflows and works cross-functionally with Sales, Product, Finance, and Customer Service.

• 雇用形態

  正社員

• 仕事内容

  Key Responsibilities
  1. Groups – Commercial Ownership & Delivery (Core)
  • Own all group business for Japan from quote to post-travel review:
  o ad-hoc leisure groups
  o group series
  o high-value incentive / special interest groups
  • Lead and approve:
  o group quotations
  o pricing structure and margin buffers
  o feasibility checks and cut-off management
  • Enforce group rules:
  o booking deadlines
  o approved suppliers
  o escalation protocols
  • Act as final escalation point for:
  o complex itineraries
  o last-minute risks
  o supplier or guide issues
  
  Success measure:
  Zero misquoted groups, protected margins, and consistent delivery quality.
  
  ________________________________________
  2. Luxury & VIP Bookings
  • Oversee all high-value and VIP bookings (USD 10k+ or equivalent):
  o validate feasibility
  o confirm service quality
  o ensure supplier readiness
  • Ensure luxury bookings are treated with group-level discipline, not standard FIT processes.
  • Support Sales and Ops teams in structuring realistic, deliverable luxury itineraries.
  
  ________________________________________
  3. Product Contracting (Selective, Strategic)
  • Lead selective ground and hotel contracting for Japan where there is:
  o clear volume (groups, FPP, repeat series)
  o measurable commercial benefit
  • Focus on:
  o group-friendly hotels
  o key guides / guiding companies
  o transport suppliers used repeatedly for groups
  • Maintain a tight, rationalised supplier base:
  o prioritise high-performing suppliers
  o recommend deactivation of low-use / high-risk suppliers
  • Work closely with the wider Japan team to support:
  o product gaps
  o peak-season availability
  o rate consistency
  This role is not responsible for broad FIT hotel contracting — only targeted, high-impact contracting tied to groups and luxury demand.
  
  ________________________________________
  4. Supplier, Guide & Quality Control
  • Meet suppliers regularly (on-site where possible):
  o hotels
  o transport companies
  o guiding partners
  • Brief, vet, and review guides provided by suppliers, with particular focus on:
  o language capability
  o professionalism
  o group handling experience
  • Ensure suppliers clearly understand:
  o group expectations
  o VIP standards
  o briefing notes and service flow
  • Address recurring quality issues proactively before escalation.
  
  ________________________________________
  5. Team Leadership & Workflow Control
  • Lead and structure the onshore group & luxury operations team:
  o clear roles
  o clear handovers
  o zero duplication
  • Ensure weekly monitoring of:
  o group readiness
  o VIP booking status
  o supplier confirmations
  • Coach team members to:
  o flag risk early
  o say “this doesn’t work” when required
  o escalate correctly, not reactively
  
  ________________________________________
  6. Cross-Department Support
  • Support Japan Sales and Product teams on:
  o feasibility of new group ideas
  o realistic delivery timelines
  o supplier capability
  • Work with Finance on:
  o margin protection
  o group cost tracking
  o post-delivery review of high-value bookings
  • Coordinate with Customer Service on:
  o group arrival periods
  o VIP movements
  o escalation readiness
  
  ________________________________________
  Key KPIs (Indicative)
  • Group margin achieved vs target
  • Zero repeat pricing / feasibility errors
  • % of group bookings delivered without escalation
  • Supplier performance scores (groups & guides)
  • On-time confirmation rate for groups and VIP bookings
  • Reduction in last-minute supplier substitutions
  
  ________________________________________
  Skills & Experience Required
  • Strong background in Japan inbound operations
  • Proven experience handling:
  o groups
  o high-value / luxury bookings
  • Commercially minded with confidence to:
  o enforce rules
  o push back on Sales when required
  • Comfortable managing suppliers and holding them to account
  • Calm under pressure during peak seasons
  • Fluent English required; Japanese highly desirable

• 職種

  管理職

• 勤務地

  Remote work but Japan based is a must.

• 勤務時間

  8 hours per day.

• 給与

  Range between JPY 400,000 - 600,000

• 待遇・福利厚生

  Quarterly Performance Bonus
  Company Laptop
  Remote work

• 休日

  Annua leave as per Japanese Labor Laws.
  Based on Japan's public holidays

• 応募条件

  Skills & Experience Required
  • Strong background in Japan inbound operations
  • Proven experience handling:
  o groups
  o high-value / luxury bookings
  • Commercially minded with confidence to:
  o enforce rules
  o push back on Sales when required
  • Comfortable managing suppliers and holding them to account
  • Calm under pressure during peak seasons
  • Fluent English required; Japanese highly desirable

• 応募方法

  Please apply by sending your CV directly to hr@vio.travel.

• 連絡先

  hr@vio.travel

• 人事担当者名

  Koytip

会社概要

• 会社名

  Vio Travel Company Limited

• 支店名

  Hong Kong

• 代表者名

  Koytip Siricharoenwong

• 住所

  Hong Kong
  Kodak Building

• 電話番号

  66-80-451-0066

• URL

  www.vio.travel
  

• 企業理念

  Vio Travel is the first virtual Destination Management Company in Asia/Pacific with a curated collection of the finest travel experiences, unique hotels, and travel packages available across the region. We pride ourselves on delivering exceptional service and creating unforgettable journeys for our clients.

• 設立年月日

  01 January 2020

• 従業員数

  110

• 事業所

  Bangkok

• 主要取引先

  Europe, USA and Australia